Kontron Modular Computers Ulm

RMA (Return of Material Authorization) Procedure Kontron Modular Computers GmbH (Ulm, Germany)

Kontron Modular Computers GmbH provides a customer oriented RMA-service in order to get your unit repaired very fast and efficiently. Please follow the given instructions. Please download the RMA-Request Form.

Please download and use the following form

RMA-Sheet-Ulm.xls

RMA-sheet

Instructions

  • Please complete the given RMA-Request Form
  • Please take care to include a short but detailed description of the observed problem or failure and product identification
  • Please send the completed RMA-Request Form to RMA-Ulm@kontron.com
  • Kontron Modular Computers (Ulm) will provide you an RMA-No within 1-2 business days
  • The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
  • Please add the RMA-sheet to the relevant delivery address and include the RMA-No into shipping paperwork.
  • Please send the goods for repair to the address which is given you with the RMA-No

Note

Goods returned to us in non proper packaging will be considered as customer caused faults and cannot accepted in any case as warranty repairs.

Contact and Delivery Address

Kontron Modular Computers GmbH
RMA Coordination
Promenade 17
D-89073 Ulm
Germany

Tel.: +49 (0)731 - 96600-25
Email: RMA-Ulm@kontron.com

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